About Us

Board of Directors

Kanandah Retirement Limited is governed by a stable and dedicated Board of Directors whose governance processes are sound and effective.  The majority of Board members have held their current positions for several years. Monthly Board meetings are held and these meetings provide an opportunity for Board members to be kept up to date on what is occuring within Kanandah.


The Kanandah Team

Kanandah employs more than 100 team members who provide care and services to residents 24 hours per day.  The Administrator is supported by an excellent team comprising of Department Managers and their team members.

Residents clinical care needs are managed by an experienced team of Registered and Endorsed Enrolled Nurses, Certificate IV and III Aged Care staff. Registered Nurses are rostered to work all shifts.


Accreditation - Residential

Kanandah Retirement Limited is a fully accredited residential aged care provider operating under the standards of the Aged Care Quality and Safety Commission. The Commission has responsibility for approving providers and receiving compulsory reports.

The ACQSA independently accredit, assess and monitor aged care services subsidised by the Australian Government.

Kanandah is a fully approved Aged Care Provider with accreditation until December 2022.


Food Safety Program - Catering Services

During 2020 the NSW Food Authority again granted Kanandah an A rating, the highest level possible.


Mission Statement

To provide best practice residential care in a safe, inclusive and home-like environment which meets the diverse and changing needs of individuals, families and carers.


Policies and Procedures

Kanandah continuously reviews and updates its documented policies and procedures to ensure at all times the care and services provided for residents reflects best practice.

All staff are required to familiarise themselves with those policies and procedures that relate to their responsibilities.  Indeed, so important are certain policies and procedures that all new staff members may not commence their duties without first acknowledging, in writing, their understanding and willingness to uphold the requirements contained in these policies and procedures.


Kanandah's activities program has been designed to reflect the spiritual, cultural and social needs of all residents.  Residents are encouraged to and supported in attending the activities programmes which have been developed by the specialist Recreational Activities staff and who are ably assisted by a number of dedicated volunteers.

A sample of the activities residents participate in include:

  • the well attended Bingo sessions, held twice weekly;
  • the equally well attended special occasion dinners – the winter carnival, spring festival and festive season party;
  • group activities such as craft, knitting, cooking, gardening and bell ringing;
  • periodic outings to places of interest, other aged care facilities, nearby parks and cellar doors;
  • indoor sports/activities – lawn bowls, golf, darts, snooker and TV interactive games;
  • social and cultural events that include visiting performers, entertainers and musicians;
  • celebrations of birthdays and happy hour on a weekly basis; and,
  • Broad Band for Seniors Internet Kiosk.


Exercising the mind and body forms an important part of the holistic approach Kanandah takes in its care of its residents. Daily group exercise sessions are held to improve mobility and dexterity. Regular mental stimulation activities include trivia, word games and crossword competitions, with the added incentive of prizes for the winners.

The spiritual needs of residents are catered for by holding denominational church services on campus with the local church leaders visiting on a rotational basis. These services are supplemented by monthly inter-denominational fellowship meetings.

Residents are able to have their beauty treatments tended by the visiting hairdresser, complemented by attention to finger nail care through weekly visits from Kanandah volunteers.


Visiting Allied Health Services

Kanandah ensures the regular review of all residents by certain allied health service providers.  Examples of visiting allied health services include:

  • a dietician;
  • a physiotherapist;
  • a podiatrist; and,
  • a speech pathologist.

Kanandah will also facilitate and assist with both on campus (where practicable) and surgery visits to enable all residents to

obtain medical attention from:

  • general practitioners;
  • audiologists;
  • dentists;
  • optometrists; and,
  • other medical specialist service providers.

Where considered necessary, Kanandah will arrange the transport and provide the resident with an escort to medical appointments and charge the resident only the direct cost to Kanandah of such services.

The Department of Veteran Affairs may meet the costs for occupational therapy and other allied health care services incurred by residents with gold cards.


Fees and Charges

Download our Fees and Charges Information


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